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Free shipping in Australia on orders over $250

Customer Help

Common purchase queries answered

Orders and Shipping

For Domestic Express orders, shipping times are estimated to arrive between 1 and 3 business days.

For Domestic Standard orders, shipping times are estimated to arrive between 1 and 6 business days.

You can create an account on this page or during the checkout process, if you are not logged ind.

Go to My Account (and log in if you are not). On the My Account page you can find the Adresses tab in the left aligned menu. On this page you can change your shipping address.

Once your order has been shipped you will be provided with a tracking number. All packages send with Australia Post can be tracked on this page.

Yes. More info about GST (Goods and services tax) can be found here.

We only operate in Australia at the moment.

Yes. All items well be send in one package. If your order includes Pre-order items, your order will ship when the Pre-order items arrive.

Help and support for shipped orders

Returns and Exchanges

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

If your order arrives damaged, we will help open a case with Australia Post for compensation.

If you have any questions or need any help with your order, you can contact us using the form on our Contact page, or e-mail us directly here: ptcgmart@gmail.com.

If you have entered an incorrect shipping address, you should contact us as soon as possible and we will get in touch with Australia Post and help have your package redirected to the correct address.

In general no. Please choose carefully before making an order.

However you can always contact us and we will see if we can do anything to help.

Some products will occasionally have another print run, or come back in stock. In that case, the products will be enabled for Pre-order.

Free shipping

On all orders above $250

Track your order

All orders include tracking

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