Common queries answered
Frequently asked Questions
For Domestic Express orders, shipping times are estimated to arrive between 1 and 3 business days.
For Domestic Standard orders, shipping times are estimated to arrive between 1 and 6 business days.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
Go to My Account (and log in if you are not). On the My Account page you can find the Adresses tab in the left aligned menu. On this page you can change your shipping address.
Once your order has been shipped you will be provided with a tracking number. All packages send with Australia Post can be tracked on this page.
If you have entered an incorrect shipping address, you should contact us as soon as possible and we will get in touch with Australia Post and help have your package redirected to the correct address.
We only do business in Australia at the moment.
Yes. All items well be send in one package. If your order includes Pre-order items, your order will ship when the Pre-order items arrive.